Promises to the customer must always be kept
- The reason we chose to hire DHL as a supplier was that they could offer the combination of good quality and a wide network of agents. I have not worked with DHL before but have had a very good experience - both of their salespeople and the quality they provide. They are committed, provide good service and respond quickly to our questions. It plays a big part for us and naturally affects how we choose to prioritize them at the checkout when the customer is to pay.
In the end, Marcus says, it's important to keep what you promise:
- Whether our customers or we choose to continue to buy services from different suppliers depends of course on previous experiences. My experience is that DHL gives our customers a high quality of delivery and a strong commitment and service towards us - they keep what they promise.